CX should be great - for everyone involved
Meet Lorikeet - your newest teammate. Highly capable, and excellent at learning and adapting. Train it on your knowledge and SOPs, then build workflows tailored to your exact systems and processes. Built with your guardrails and fully auditable, so you can trust every action it takes. Try it.
Or call the AI agent
☎ (810) 673-5912Try the Chat Agent
We built a mock fintech company "Loritech" for you:
Ask about a charge you don't recognise, file a chargeback, dispute a duplicate or merchant transaction, or anything else a customer might reach out about.
In production, the widget's appearance and behaviour are fully customisable to match your brand.
Try the Voice Agent
Same AI, same logic, over the phone. Call to experience what a customer would hear when they report a charge they don't recognise.
(810) 673-5912US number • Available 24/7
In production, voice connects to a number of your choice with custom hold music and routing.
What Lorikeet Can Deliver
The capabilities that come standard with every Lorikeet deployment, whatever workflows you're automating.
Natural Conversations
Customers describe what's wrong in their own words. Lorikeet maps that to the right workflow, understands context and asks clarifying questions, and escalates with full context to a human agent when needed.
All Channels Available
Same AI brain across chat, voice, email, and SMS. The customer who pings on web chat gets the same answer as the one who calls at 2am.
Multiple Languages
Lorikeet handles conversations in dozens of languages out of the box. Customers get the same quality of resolution whether they're writing in English, Spanish, French, Japanese, or anything in between.
Compliance and Guardrails
SOC 2 Type II with custom guardrails built for regulated industries. Hard limits on what the agent can and can't do, so sensitive actions only happen with explicit customer consent.
24/7 Availability
Customer issues don't keep business hours. Lorikeet handles complex resolutions around the clock, with seamless escalation to your team when human judgement is needed.
Ready for Your Systems
Connects to your CRM, ticketing platform, billing, internal databases, and APIs. This demo shows the experience. Yours has the real plumbing.
How we built this
Built around a real fintech scenario most CX leaders know intimately: a customer who spots a charge they don't recognise and needs the bank to do the right thing, fast.
Mapped the Scenarios
Unauthorised charges, duplicates, merchant errors, recurring subscriptions the customer cancelled. Each one with its own reason code and policy logic.
Added the Policy
120-day window for fraud, 60-day window for merchant disputes. Buyer's remorse is not eligible. The agent knows the rules without being asked.
Set the Safety Controls
Explicit customer consent before any dispute is filed. Explicit consent before any card is frozen. Escalate to a human whenever a tool errors or the policy is ambiguous.
Went Live
Chat and voice are both running right now. Ready to connect to a real card processor, ledger, and case management system.
Ready to Unf*ck Your CX?
Connected to your actual customer data. Handling your real support volume. This sandbox is just the start.
Finish Setting Up Your Sandbox