We built this for Zack
This isn't a slide deck. It's a working AI agent that handles transaction disputes, freezes cards when fraud is confirmed, and answers the questions real customers actually ask. Try it.
Or call the AI agent
☎ (810) 673-5912Try the Chat Agent
Ask about a charge you don't recognise, file a chargeback, dispute a duplicate or merchant transaction, or anything else a customer would bring to their bank's fraud team.
In production, the widget's appearance and behaviour are fully customisable to match your brand.
Try the Voice Agent
Same AI, same logic, over the phone. Call to experience what a customer would hear when they report a charge they don't recognise.
(810) 673-5912US number • Available 24/7
In production, voice connects to a number of your choice with custom hold music and routing.
What Lorikeet Can Deliver
Built around a real fintech scenario most CX leaders know intimately: a customer who spots a charge they don't recognise and needs the bank to do the right thing, fast.
Natural Conversations
Customers describe what's wrong in their own words. Lorikeet maps that to the right dispute reason, asks one clarifying question if it needs to, and never guesses.
All Channels Available
Same AI brain across chat, voice, email, and SMS. The customer who pings on web chat gets the same answer as the one who calls at 2am.
Compliance Built-In
SOC 2 Type II and ready for the controls regulated financial businesses actually need. Hard guardrails: no dispute filed without explicit consent, no card frozen without the customer saying yes.
24/7 Availability
Fraud doesn't keep business hours. Lorikeet opens the case, applies the provisional credit, freezes the card, and orders a replacement at any hour.
Ready for Your Systems
In production, connects to your card processor, ledger, KYC system, and case management. This demo shows the experience. Yours has the real plumbing.
Action, Not Just Insight
Every conversation is tagged with its dispute reason. Patterns become input for upstream fixes: the friction your product team should know about before more tickets pile up.
How we built this
One real workflow, built end to end. The same way every Lorikeet deployment starts.
Mapped the Scenarios
Unauthorised charges, duplicates, merchant errors, recurring subscriptions the customer cancelled. Each one with its own reason code and policy logic.
Added the Policy
120-day window for fraud, 60-day window for merchant disputes. Buyer's remorse is not eligible. The agent knows the rules without being asked.
Set the Safety Controls
Explicit customer consent before any dispute is filed. Explicit consent before any card is frozen. Escalate to a human whenever a tool errors or the policy is ambiguous.
Went Live
Chat and voice are both running right now. Ready to connect to a real card processor, ledger, and case management system.
Ready to Add the World's Best CX AI?
Connected to your actual customer data. Handling your real support volume. This sandbox is just the start.
Finish Setting Up Your Sandbox